TeleHealth Support
Appointment Scheduling and Confirmations
- Answer scheduling calls quickly while minimizing on hold times
- Collaborate with physician's office to schedule appointments
- Gather complete patient and procedure information
- Obtain and advises patients of all necessary pre-certification and referrals for financial reimbursement
- Inform all patients of pre-registration option
- Ensure that all staff, patients, departments, and external resources are notified of additions, changes, and cancellations
- Perform all duties within HIPAA regulations
Online Triage Services
- Assesses, plans and implements interventions for solving patient care problems
- Formulates care plans for specific patients and documents the nursing process in patient's record
- Evaluates patient response to interventions and modifies plan of care as needed to achieve health care goals
- Develops and participates in educating patients, their families, or significant others about post discharge care
- Initiates patient care meetings with the health care team to revise the plan of care as the patient's condition warrants
- Perform all duties within HIPAA regulations
Prescription Refills
- Contact patients to set up prescription refills
- Submit for insurance re-authorizations as needed
- Obtain necessary documentation from doctors’ offices and/or patients, to include lab work, current prescription
- Participate in phone triage to appoint or provide home care instructions
- Document calls in the patient record prior to forwarding record to provider
- Perform callbacks to patients as per provider instructions
- Perform all duties within HIPAA regulations
Patient Intake and Referrals
- Schedules new patients and return appointments in the computer system
- Cancels/reschedules appointments according to physician schedule changes
- Obtains and enters all authorization and correspondence relating to referrals
- Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment
- Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage
- Arranges for patients to have financial counseling as needed
- Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation
- Perform all duties within HIPAA regulations
